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Phuket Serenity Villas offers vacation rentals in Phuket island. Our goal is to provide our customer high standing services for the best properties of the island in order to make sure that you will spend a restful and peaceful holiday in Phuket. We invite you to read general terms and condition which applies to villas and apartment rental.

Requirements

The tenant must me aged at least 21 years old to reserve a property through the services of Phuket Serenit Villas. Anyone not respecting this rule will denied the acess to the property without refund

Reservation process

The tenant must be aged at least 21 years of age to reserve a property through the services of Phuket Serenity Villas. Anyone not respecting this rule will be denied access to the property without refund.

Online properties offered on our website are subject to availability. The form on the bottom of each page allow you to submit an availability request without any commitment. Any enquiry will be responded within 24 hours.

Rates

Rates are in THB (Thai Baht) and USD (U.S. Dollars) depending on the properties.

Rates are subject to change at any time depending on currency fluctuations and the occupancy rate, especially during the high season. However once the booking is confirmed, the rate in THB or USD can not be amended.

Payment

A deposit of 50% of the total rental amount must be received by Phuket Serenity Villa via bank transfer. Bank account details will be provided once the booking form has been received. Phuket Serenity Villas will not be responsible in the bank charge or bank fees in consequent of transferring money.

The remaining balance of the rental amount is due 30 days prior to the beginning of the rental period. Upon receipt of the final payment voucher will be sent to the customer by email. If the payment of the remaining balance is not received on or before this deadline, the booking is subject to cancellation without further notice.

The payment policy applies to all bookings unless the property you have booked has different terms and conditions to those stated above. Any policies dictated by the villa┬ĺs owner will always take precedence over the policy stated here.

Any bank transfer fees charged by the issuing bank must be paid by the tenant. Phuket Villa Serenity supports the costs of internal bank transfers to Thailand.

Wherever possible, the transfer will be made in the currency of the offer: THB or USD.

Cancellation policies

Any cancellation request have to be sent by email to Phuket Serenity Villas at info@phuketserenityvillas.com. Cancellation policy may change depending on the property rented and the season. However, without notice the policy below will apply.

Cancellation received more than 63 days before arrival: full amount will be refunded deducted from bank transfer fees.

Cancellation received between 33 and 63 days before arrival: 50 % of the deposit will be charged as cancellation fees and the balance will be refunded deducted from bank transfer fees.

Cancellation received less than 33 days before arrival: 100 % of the deposit will be charge as cancellation fees.

These cancellation policies apply to all bookings unless the owner has other conditions as mentioned above. Special cancellation policies will be notified before any confirmation.

Security Deposit

Additionally to rental payment terms a security deposit is required to be paid in advance or upon check-in. The amount may vary depending on the villa and will be advice before the final confirmation.

The payment of security deposit can be paid via bank transfer or directly in cash to the owner upon arrival at the property. The Owner may refuse access to the property in case the deposit is not paid.

This deposit will be refunded at check out date, less any additional expenses and any damage the property may have incurred.

Damage to the Property

Customers are responsible for any damage to the Villa or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the villa or their guest. Damage must be immediately reported to villa owners. The cost of replacement must be paid by the clients or deducted from security deposit.

Check-in and check-out times

On arrival the customer must show the rental voucher and passport or identity card to the owner. Check in time is 2:00 pm and check out time is 12:00 pm. Late check out or early check-in can be arrange depending on availability and will be charged accordingly

Occupancy

Guests agree not to exceed the maximum occupancy that is listed on the confirmation.

Privacy

Phuket Serenity Villa Co.,Ldt is committed to protecting your privacy and keeping your personal details secure. We will use your personal information only to complete your reservation, and will not distribute or sell your information to anyone else or use it for any other reason.